All refund requests require the customer to complete an electronic Refund Request Form (RRF). A member of our Support team can send this form to the email address on file or can be requested by submitting a support ticket on our website as well as emailing support@uspriorityrecords.org. A request for this form does not guarantee a refund will be granted.
By agreeing to the terms herein, refunds are not possible for any reason beyond U.S. Priority Records’ control including but not limited to:
- Flight cancellations, missing flights, flight delays or other travel itinerary changes made by the airline or customer.
- Delays in travel document delivery or any other deliveries.
- Lost, Stolen, or misplaced tickets.
- Travel document procurement difficulties, including changes in policy, regulations or requirements.
- Incomplete or inaccurate filing information provided.
The foregoing list is representative only. We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation.
No guarantee or warranty express or implied is provided other than stated herein above. Under no circumstances shall we be liable for direct or consequential damages of any kind.
CUSTOMERS ACCEPT THAT OWING TO THE NATURE OF OUR SERVICE, NO RIGHT OF WITHDRAWAL IS AVAILABLE. Our service consists of manual entries, searches, order processing support & 3rd party costs.
In the event of an order being placed which is either refused by us or our suppliers for any legitimate reason or which cannot be completed owing to incorrect or incomplete information supplied by yourself, we will seek (but cannot guarantee) to offer you a full refund of our service fee, but unfortunately, the refund does not cover any third-party and account servicing fees already incurred, a fee will be retained from the refunded amount.